These conditions define the terms and conditions for the return, refund and exchange of products purchased on Expedit Shop.
By making a purchase on our site, the customer accepts the conditions described below.
1. Right of withdrawal
In accordance with European legislation, the customer has a period of 14 days from receipt of their order to exercise their right of withdrawal, without having to justify any reason.
To exercise this right, the customer must contact customer service before returning the product.
2. Return conditions
To be accepted, the product must:
- To be unused
- To be in good condition
- Returned in its original packaging (if possible)
Any returned product that is incomplete, damaged or excessively used may be refused or have a deduction made from the refund.
3. Non-returnable products
Some products cannot be returned, including:
- Products opened for hygiene reasons
- Items for personal use
- Custom products
4. Return Procedure
Before returning any item, the customer must contact customer service via the "Contact Us" page.
The customer will need to indicate:
- Order number
- Product concerned
- Reason for return
Once the request is validated, return instructions and the return address will be provided.
In some cases, the return can be made directly to the partner supplier.
5. Return costs
Return shipping costs are the responsibility of the customer, except in the case of an error on our part or a defective product.
It is recommended to use a tracked shipping service. Expedit Shop cannot be held responsible for lost packages during return shipping.
6. Reimbursement
The refund is issued after receipt and verification of the returned product.
The refund will be issued via the payment method used for the order.
Refund processing can take up to 14 days after receipt of the return.
Initial delivery charges are refunded only if required by applicable law or in the event of an error on our part.
7. Defective or non-conforming products
In the event of a defective, damaged or incorrect product, the customer must contact customer service upon receipt.
A suitable solution will be offered (replacement, refund or other solution).
8. Order Cancellation
An order can only be cancelled if it has not yet been processed or shipped.
9. Contact
For any inquiries, the customer can contact customer service via the "Contact Us" page.
Last updated: 02/04/2026
